VeriScan authentication has three results:  Passed, Failed and Flagged

If you scan an ID and have questions about the authentication results, please see your manager.

The driver's license scan result on the screen says PASSED.

• Proceed with the rental process.
• If you think there is something wrong, involve a manager.

The driver's license scan result on the screen says FAILED.

If you are not confident in the result or don't understand why it failed, rescan the driver's license.

• If it passes, continue processing the rental.
• Check to see if the driver's license is dirty, damaged, or has a sticker.
  • If the driver's license has a sticker on it, involve a manager.
  • If it is too dirty or damaged (cracked/scratched), involve a manager.
• If it fails again, involve a manager.

The driver's license scan result on the screen says FLAGGED.

• See here for a full list of common pop-up messages.
• If you just scanned the person and are receiving the FLAGGED status because the Multi-Scan alert pops up, click the Authentication tab at the top and look to see the result at the top of the page. 
  • If it says PASSED, proceed with the rental as normal.
  • If it says FAILED, involve a manager.
• If the pop-up message says the person is part of a group on an alert list (example, Do Not Rent), involve a manager.
  • These groups will be created and maintained by management.
    
    

The driver's license scan result on the screen says something else.

• Try rescanning the driver's license. If rescanning doesn't get a different result, involve a manager.
  • The driver's license may need to be manually checked with blacklight and ID checking guide.
• Add a Tag in VeriScan and assign to "Submit for Review". This flags it for admin review later.
  
  

The above instructions are based on Hertz's Official Driver's License Policy.