VeriScan Software Release Updates

VeriScan Release Updates July 2025:

VeriScan version 3.24.0.50 released on 7/8/2025

Added

“Damaged ID Detection” test to the “Scan Quality” test family to detect damaged ID numbers.
M500 Calibration Card recognition. VeriScan will now display an alert pop-up after using the M500 calibration card instead of displaying an Unrecognized ID alert.
Auto-run of third party checks if the ID template is not yet supported by the authentication engine.
Support for new document templates:
- USA New Hampshire 2025 Driver's License
- Sweden 2025 Driver's License

Changed

Improved OCR for ID numbers not detected in the barcode or MRZ, which will improve the DASH integration.

Fixed

Issue where multiple instances of VeriScan remained in the registry after installing newer versions.

VeriScan Release Updates May 2025:

VeriScan version 3.23.0.34 released on 5/12/2025

Added

Ability to restrict Manual Entry from the VeriScan Cloud portal. On the VeriScan Cloud portal under Settings > Local Setting > Device Access, you can specify whether end users are allowed to collect visitor information by scanning and manual entry or by scanning only.
Sticker Detected alert for ID Authentication subscribers. VeriScan will notify you when it detects a sticker, tape, or residue on the ID, which can negatively affect the authentication engine’s ability to properly authenticate the ID.
Interlock Restricted Detected alert. VeriScan will now display an alert pop-up when it detects a license that has an interlock restriction.
Completed adding missing UV reference images.

Changed

The controls for the Views section of Local Settings have been moved to the VeriScan Cloud portal. Admins can now select which view their end devices will be using and enable an option to allow for the end devices to change this setting on their own.

VeriScan Release Updates March 2025:

VeriScan version 3.22.0.45 released on 3/20/2025

Added

French language support. You can now select French as your app language in settings.
Localization support. VeriScan will change the display of dates and times based on your region selected in Windows.
Licensing for new M500 scanners.

Changed

Merged profiles no longer affect Scan Status. In other words, if the ID would otherwise receive a PASSED result, merging profiles will not change it to FLAGGED.
Updated UV reference images for various ID templates.
Minor template updates to Argentina, Armenia, Austria, Bolivia, Brazil, Cameroon, China, Colombia, Costa Rica, Cyprus, Czech Republic, Dominican Republic, Ecuador, Estonia, Finland, France, Georgia, Ghana, Guatemala, Guyana, Honduras, India, Italy, Jamaica, Jordan, Korea, Kuwait, Lithuania, Malaysia, Malta, Mexico, Mongolia, Morocco, Nicaragua, Norway, Pakistan, Palestine, Panama, Paraguay, Peru, Poland, Qatar, Romania, Russia, Saint Kitts and Nevis, Saudi Arabia, Serbia, Singapore, Slovakia, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Trinidad and Tobago, Ukraine, United Arab Emirates, Uzbekistan, Venezuela, Vietnam.

Fixed

Issue where the Profile Merged alert was missing from Recent Visitors after merging two profiles.

VeriScan Release Updates January 2025:

VeriScan version 3.20.0.21 released on 1/7/2025

Changed

Contact info in the Get Help section has been updated to Hertz-specific contact info.
Updated logic so that the Unsupported ID alert appears only when the ID series is not present in domestic or global ID library. Authentication status will be SKIPPED for any IDs with this alert.
Certain Hawaii IDs where the barcode is not readable due to poor manufacturing will now receive a Barcode Readability alert but not fail authentication if all other required checks pass.
Material improvements to IDs from the following countries:
- Andorra
- Argentina
- Aruba
- Austria
- Azerbaijan
- Bolivia
- Brazil
- Bulgaria
- Costa Rica
- Croatia
- Dominican Republic
- Fiji
- Grenada
- Honduras
- Hungary
- India
- Japan
- Jordan
- Kenya
- Latvia
- Malaysia
- Mexico, Guerrero
- Mexico, Jalisco
- Netherlands
- Philippines
- Qatar
- Saint Vincent and the Grenadines
- Senegal
- Suriname
- Sweden

VeriScan Release Updates September 2024:

VeriScan version 3.18.0.28 released on 9/24/2024

Added

Unacceptable ID Types. You can now set which types of IDs will be deemed unacceptable. If an ID is scanned that is not on your acceptable ID type list, an alert pop-up will be displayed.
Alert for corrupted installations. VeriScan will now notify you when it has detected something wrong with your VeriScan installation. Contact your local IT technician for assistance.
Licensing for 504 new M500 scanners.

Fixed

Issue where the initializing message would go away before all VeriScan components were ready.

VeriScan Release Updates August 2024:

VeriScan version 3.17.1.26 released on 8/22/2024

Full release notes

VeriScan version 3.17.0.23 released on 8/14/2024

Added

New: The ability to Auto-run DMV / IdentiFraud checks after an ID fails or passes authentication.
New: Back button on the Scan Results screen. You can return to the Ready to Scan screen by pressing the back button located at the top left of the Scan Results screen.
Licensing for 504 new M500 scanners.

Changed

Adjusted security features on various ID templates.
Various international template updates.

VeriScan Release Updates July 2024:

VeriScan version 3.16.0.18 released on 7/17/2024

Added

Licensing for 504 new M500 scanners.

Changed

Further refined the acceptance threshold for international documents.

VeriScan version 3.16.0.17 released on 7/16/2024

Changed

Black images may appear if the device is connected to an underpowered USB port or if the ID is held too long before scanning. An alert advises checking the USB port or releasing the ID sooner. Additionally, a programmatic change prevents scanning while the ID is being held.
Improved the performance of the M500 scanner between sleep or hibernation sessions.
- This enhancement minimizes downtime, providing seamless, uninterrupted scanning capabilities whenever needed.
Lowered image acceptance threshold, reducing the possibility of false failures.
Minor template updates to the following international IDs: United Arab Emirates, Austria, The Bahamas, Switzerland, Chile, Costa Rica, Czech Republic, Finland, Greece, Hong Kong, Honduras, Hungary, Indonesia, Israel, Jamaica, Japan, Mexico, Malaysia, Norway, Philippines, Poland, Portugal, Russia and Sweden.

Fixed

Resolved an issue with the Jalisco, MX ID format where the barcode had a leading character, resulting in a cross match failure when compared to the data on the front of the ID.

VeriScan Release Updates June 2024:

VeriScan version 3.15.0.52 released on 6/19/2024

Added

Link to the Hertz support site in the top bar of the VeriScan app.
A Barcode Readability Check Alert Pop-up will appear when a barcode for a specific ID series was expected but not readable (damaged, dirty, obstructed, etc.). This outcome will result in an Authentication failure and it is recommended that additional verification of the person is performed.
An Underpowered USB Port Alert Pop-up will appear when VeriScan detects that the M500 ID scanner is plugged into an underpowered USB port, potentially resulting in poor image capture. It is always recommended that the scanner is plugged into a powered USB hub or a USB 3.0+ port.

Changed

Multi-scan alerts will not display a FLAGGED status but instead reflect the Authentication results.

Removed

Removed the age validation and coloring component of VeriScan on the Scan Results screen. Only the age displayed in a gray box will be visible.