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E-Seek M500 ID Scanner Troubleshooting

Troubleshooting:

Lack of Indicator lights

Check USB and electrical connection.

Unable to insert driver's license

Check USB and electrical connection to the ID scanner.

Driver's license will not eject

Pull lever on right side of scanner to open access door, and remove the ID. Contact your Hertz IT Field Tech or local       management before scanning additional documents.

Lines appearing on the ID image

Use the calibration card to recalibrate.

Dark bars on the ID image

Contact your Hertz IT Field Tech or local management.

Dark/black image

Ensure the scanner is plugged in to a powered, USB-3 port.

How do I locate my scanner's serial number?

The serial number is located on the bottom of your scanner.

Support:

For Assistance with your ID Scanner

The IDScan.net Customer Support Team is available to assist with troubleshooting your E-Seek M500 ID Scanner. Contact the IDScan.net Customer Support Team at 866-389-5361 or hertz@idscan.net.